U.S. Return & Exchange Policy
Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible.
- New & Unworn– items must be in original condition, with the hangtag attached
- Invoice– please include the full original invoice from your order, with the return and/or exchange information filled out on the back
- Final Sale– we cannot return final sale merchandise (marked with a * on the front of your invoice or FINAL SALE label in your cart)
- 30 Days– please postmark all returns within 30 days of the date of receipt. Returns postmarked after this timeframe will be shipped back without refund.
ELOQUII reserves the right to change this Return and Exchange Policy at any time.
Returns – $7 will be deducted from your final refund amount to cover shipping costs. We’ll process your refund back to your original form of tender, and you’ll receive an email confirming the refund amount.
Exchanges – Return shipping is always free for exchanges, and we’ll waive shipping on the new item, as well! Exchanges are processed across two transactions.
- First, we’ll process a refund for the items you sent back.
- Second, we’ll contact you to process a new order for the exchange items, honoring any promotions or discounts from the original order.